Family Support Worker




Hello, my name is Gemma Farrell.

I am the Family Support Worker at Holbrook School for Autism. Prior to this role, I have worked at since September 2015 as a TA and Residential Care Officer so I have a good knowledge and understanding of our students’ needs.

I am available Tuesday to Friday and can be contacted via the main school number.

As part of my role I aim to support you, the families, with the following areas:


  • Accessing further services
  • Providing support groups
  • Help with attendance
  • Setting communication systems within the home
  • Assist with transport issues
  • Discuss behavioural strategies
  • Help with funding applications
  • Along with any other general concerns

Please do not hesitate to get in touch with me if I can be of any assistance.



Family and Student Support Team (FASST)

Welcome to the Esteem Family and Student Support Team (FASST) service.

​We are a team of dedicated and skilled Family and Student Support Workers based at Esteem academies across Derbyshire, Derby City and Staffordshire. We are part of Esteem Multi-Academy Trust; and while safeguarding is at the core of our provision, we are not a specialist safeguarding and child protection service.

​We are trained and skilled at delivering a range of group and 1:1 support sessions designed to support families and young people who recognise that change is required.

We only work with families and young people currently on role at an Esteem academy who have consented to the referral. This ensures that positive changes are made with people and not to, or for them.

​We offer young people and their families solution focused support to overcome challenges and hurdles. This support can be family or community based or 1:1 sessions. We understand the challenging role of being a parent or carer and trying to balance supporting young people with managing the everyday demands of being an adult!

​We use a holistic and flexible approach to empower families and young people to be increasingly self-sufficient. We will work collaboratively with our education colleagues and those from specialist services to ensure the right service at the right time.

We are trained to deliver HOPE, a project that delivers positive outcomes for young people that have an emotional need for support. This service is well established across schools in Staffordshire and we are really pleased to be introducing it to all of our Esteem academies.

​We are able to accept referrals from our Esteem colleagues, parents and carers, young people and other professionals. We hold panel meetings to determine that we are the correct service and allocate to the most appropriate member of the team. The panel is made up of our team and representatives from education and health services; this ensures consistency and multi agency decision making. If we are not the right service to help, we will endeavour to find the one who is.

​For further information about our service, signposting to various support groups and activities available in your area, visit the FASST website.

Early Help & Intervention

As well as the Esteem Family and Student Support Team (FASST) service above, Derbyshire County Council also provide Early Help & Intervention support.  The attached leaflet provides more information.

Please also get in touch with our Family Support Worker, Gemma, who can assist with signposting you to the right area of support.

Advice & Support

Derbyshire Information, Advice & Support Service (DIASS) for Special Educational Needs and Disabilities (formerly Parent Partnership) provide free, impartial and confidential information to parents and children and young people on issues around education, health and social care, relating to special educational provision.  Please see the attached leaflet or visit their website

DIASS Leaflet

Derbyshire Local Offer

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